Privacy Policy

Collection of Information

Information You Provide to Us

We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.

Information We Collect Through Your Use

When you use our Services, we collect information about you in the following general categories:

 

  • Location Information: When you use the Services for placing order(s) or delivery, we collect precise location data (GPS and network-based). If you permit the Physic Nutrition app/website to access location services through the permission system used by your mobile operating system (“platform”), we may also collect the precise location of your device when the app is running in the foreground or background to send retail store’s promotion. We may also derive your approximate location from your IP address in order to make the app/website faster.
  • Contacts Information: If you permit the Physic Nutrition app/website to access the address book on your device through the permission system used by your mobile platform or website, we may access and store names and contact information from your address book on the device to facilitate social interactions through our Services. We may use the said information to check if the user is connected with network or not and to let user call in case if user taps on contact number.
  • Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, order(s) placed, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person. We may access information for data caching and making the app faster.
  • Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies and similar technologies that create and maintain unique identifiers.
  • Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information to retrieve running apps and to improve performance. We may access information to find accounts on the device such as directly call phone numbers, read phone status and identity.
  • Call and SMS Data: Our app/website facilitates communication between Users and Customer Support. In connection with this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message and sending OTP(s).
  • Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services. This information may be used to check network connection, receiving data from internet, prevent device from sleeping, enable reading phone status and viewing Wi-Fi connection.

Use of Information

We may use the information we collect about you to

 

  • Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users, develop safety features, authenticate users, and send product updates and administrative messages;
  • Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
  • Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Physic Nutrition and to process contest, sweepstake, or other promotion entries and fulfill any related awards;
  • Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

Sharing of Information

We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows: 

Through Our Services 

We may share your information:

 

  • With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
  • With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
  • With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our Services; and Other Important Sharing 

We may share your information:

 

  • With Physic Nutrition subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;
  • With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
  • In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
  • With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Physic Nutrition or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
  • If we otherwise notify you and you consent to the sharing; and
  • In an aggregated and/or anonymized form which cannot reasonably be used to identify you.

Social Sharing Features

The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies for more information about how they handle the data you provide to or share through them. 

Our promotional offers/discounts are not sitewide and are limited to selected categories. Coupon codes may not be applicable on categories like diapers, baby food etc. or such other product or service as may be determined by us in our sole discretion.

Analytics and Advertising Services Provided by Others

We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies and other technologies to identify your device when you visit our app/website and use our Services, as well as when you visit other online sites and services.

Your Choices

Account Information 

You may correct your account information at any time by logging into your online or in-app account. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information. 

Access Rights 

Physic Nutrition will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law. 

Location Information 

We request permission for our app’s collection of precise location from your device per the permission system used by your mobile operating system. 

Contact Information 

We may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system. 

Promotional Communications 

You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations. 

If you initially permit the collection of any information, you can later disable it by changing the settings on your mobile device. However, this will limit your ability to use certain features of our Services.

Changes to the Statement

We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.

RETURN, REPLACEMENT AND REFUND:

All Products ordered from the Website and successfully delivered to the User by PHYSIC NUTRITION may be returned to PHYSIC NUTRITION in accordance with the terms contained in the respective policy.

However, no Products will be accepted by PHYSIC NUTRITION if (a) the Products have been damaged by the User (b) if there is a change in the quality, quantity or other characteristics of the Product (c) if as per the Seller the product returned is not the Product that was delivered (d) any other circumstances that the Website and/or the Seller may notify or deem appropriate from time to time.

In case of returns/Exchange:

 

  • Return/Exchange should be initiated within 7 days of order delivery.
  • The tags on the product should be intact.
  • The product should be unused and in an undamaged condition.
  • The item needs to be returned along with the original packaging.

If the user wants to return the product within 7 days from the delivery date and PHYSIC NUTRITION does not offer pickup of the items, then user can return the package using any courier service of his/her choice.

 GROUND FLOOR – NEAR CITY WATER TANK, GIRLS COLLEGE ROAD, GOVINDBAGH BALRAMPUR, UTTAR PRADESH, :- 271201 

CANCELLATION:

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, PHYSIC NUTRITION reserves the absolute right to cancel all past, pending and future orders without any liability. PHYSIC NUTRITION also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on Website and stock unavailability. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, PHYSIC NUTRITION reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.

 

  • The User may be considered fraudulent if inter alia any of the following scenarios are met:
    • Users doesn’t reply to the payment verification mail sent by PHYSIC NUTRITION.
    • Users fails to produce adequate documents during the payment details verification
    • Misuse of another Users’s phone/email
    • Users uses invalid email and phone no.
    • Overuse of a voucher code
    • Use of a special voucher not tagged to the email ID used.
    • Users returns the wrong product
    • Users refuses to pay for an order
    • Users is involved in the snatch and run for any order
  • The User may be considered loss to business if any of the following scenarios are met:
    • User with a very high return rate
    • Invalid/Incomplete address cases
    • Repeated request for monetary compensation for petty issues

Account for the Users falling in fraudulent or loss to business category may be blocked. Any credits earned through loyalty or referral program will be forfeited in such case.

 

  • PHYSIC NUTRITION may cancel any orders that classify as ‘Bulk Order’ under certain criteria at any stage of the product delivery. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, and any additional criteria as defined by PHYSIC NUTRITION:
    • Products ordered are not for self-consumption but for commercial resale
    • Multiple orders placed for same product at the same address, depending on the product category
    • Bulk quantity of the same product ordered
    • Invalid address given in order details
    • Any malpractice used to place the order

Any promotional voucher used for placing the ‘Bulk Order’ may not be refunded

 

  • If a User raises a complaint for partial item/partial order:
    • The Users is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained.
    • An Email will be sent seeking/providing following information:
      • Short description of the case (A few questions will be asked to help us understand the scenario).
      • The snapshots of the packet and other box (If any) (Try to cover the sides which look tampered/damaged as per the Users)
      • The refund for prepaid orders will be done after investigation
    • The Users may not be liable for a refund if he/she falls in any of the scenarios stated below:
      • Users fails to provide adequate information about the case
      • Users fails to provide snapshots of the packet and box (if any)
      • If an opened delivery was received, pilferage claims must be made the same day
      • Users must not dispose the packaging for 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.